FAQ
How do I place an order?
Simply select your favorite piece, add it to your cart, and follow the easy checkout steps. Once your order is confirmed, you’ll receive a confirmation email straight away.
What payment options do you offer?
We want shopping to be smooth. You can pay with card, Swish, Klarna, or PayPal. Simply choose the option that works best for you at checkout.
Is it safe to shop with you?
Absolutely. All transactions are encrypted, and we only work with trusted, well-known payment providers. Your security is our priority.
What’s the delivery time?
We usually ship within 5 business days. Delivery time may vary depending on the shipping option and your location, but we’ll keep you updated every step of the way.
What does shipping cost?
You’ll see the exact shipping cost at checkout before you complete your order.
How do I track my order?
As soon as your package is on its way, you’ll receive an email. Pro tip: Download the PostNord app and follow your order directly in the app for an even smoother experience.
How do I make a return?
No worries! returns are simple. Email us to receive a return label. You have 14 days to return your order, and the return shipping fee is usually 59 SEK.
When will I get my refund?
Once your return has been received and approved, your refund will be processed within 5–10 business days.
How do I find the right size?
Every product page includes a detailed size guide. Still unsure? Drop us an email, we’re happy to guide you to the perfect fit.
How do I make a complaint about my order?
If your order or item differs from the description, is defect or if you're in any other way unsatisfied with your order, please contact us at swc@joannaswica.se and include any information and images to help us handle your complaint.
In case of a dispute, our policy is to follow Allmänna Reklamationsnämnden's recommendations.
How can I contact you?
The best way to reach us is by email: swc@joannaswica.se. We usually reply within 2 business days. Note: We don’t handle returns, questions, or support via Instagram.